FAQ Category: Damage / Issues

HOW DO I REPLACE DAMAGED BOARDS THAT ARE INSTALLED USING THE T-CLIPS?

Since the screw of the T-clip is accessible via the gap, they can be loosened. Once they are sufficient loose, the damage board may be slid out, replaced, and the T-clips screwed back in.

HOW DO I CLEAN ANY RESIDUAL TAR FROM MY MOISTURE BARRIER OFF THE SIDING?

While most stains on our material can be cleaned with soap and water, this would require a deeper clean. Testing on an inconspicuous area first, you will want to use a combination of acetone and a wire brush, scrubbing gently. You will also want to make sure to wash this off once done.

HOW DO FILE A CLAIM OR GET REPLACEMENT MATERIAL IN CASE OF DAMAGE?

Please describe your damage and attach photos in an email to inquiry@newtechwood.webpagefxstage.com. Please also clarify through whom you purchased the material, and provide a receipt and/or purchase order number if possible. We will continue the process via email.