Question 1

Are NewTechWood composite boards UV resistant?

Accepted Answer

Yes! Technology innovations behind NewTechWood provide our boards great UV resistance. We have tested direct UV on our boards for hundreds of hours with minimal change (see more here: https://www.newtechwood.com/ultrashield-tests/#test4). In fact, we also offer a limited warranty regarding stain and fade resistance (see https://www.newtechwood.com/pdf/stain_and_fade_performance_limited_warranty-USA.pdf).

Question 2

Are NewTechWood decking and deck tiles ADA certified?

Accepted Answer

While we are not certified by the ADA in regards to use of NewTechWood decking and deck tiles, our products have been used in numerous handicap-accessible public spaces including restaurants, convention exhibitions, and parks.

Question 3

Are the grass tiles susceptible to issues related to snow?

Accepted Answer

No,They hold up well against snow.

Question 4

Are water-tight versions of the deck tiles available?

Accepted Answer

No, at the moment, we do not offer a water-tight version of the deck tiles.

Question 5

Can a firepit be placed over the deck boards or deck tiles?

Accepted Answer

It would be best to install around the firepit. As long as our material is not on direct heat, it's fine. Our material can hold up to 140 degress.

Question 6

Can a Z-girt be used with NewTechWood tongue and groove siding, for example if the insulation is on the outside of the structure?

Accepted Answer

Yes, the Z-girt may be used.

Question 7

Can grass tiles and deck tiles be connected to each other?

Accepted Answer

Yes, any NewTechWood US-QD line product including the deck tiles, grass tiles, and planter boxes, can be connect to each other, as they all have identical dovetail connectors.

Question 8

Can I attach the posts to the deck tile or the deck boards?

Accepted Answer

No, we recommend attaching them to the frame of the deck, directly, as this is safer and more secure. You can install the bolts through the deck boards or deck tiles, into the frame, if you would like, but please be sure to pre-drill and ensure the weight of the posts is supported by the frame itself.

Question 9

Can I build a deck using NewTechWood boards with a metal frame?

Accepted Answer

Yes, you can but would need to use our clip systems substituting the included screws with third-party self-tapping screws.

Question 10

Can I buy extra hardware for railing?

Accepted Answer

To order extra hardware, please reach out to us directly via our contact form: https://www.newtechwood.com/contact/. Please be sure to specify which pieces you need and how many, referring to the parts guide on page 4 of the installation guide (see https://www.newtechwood.com/pdf/36_inches_Hybrid_Composite_Railing_Installation_Guide.pdf).. Please keep in mind that we need proof of purchase, and that we may charge for shipping.

Question 11

Can I install a gazebo or other such structure into the deck tiles?

Accepted Answer

The deck ties are not designed to have anything screwed into them. Our recommendation would be to screw directly into the substrate and then cut around the deck tiles.

Question 12

Can I install multiple colors of the same product together?

Accepted Answer

Yes, different colors of the same product are physically identical, outside of color, and can be installed together as part of the same assembly for an interesting and unique look.

Question 13

Can I install the deck boards without a subframe?

Accepted Answer

No, you cannot. The boards have to be attached to a frame for maximum sturdiness, and is required to honor our warranty.

Question 14

Can I install the deck tiles on a bitumen surface?

Accepted Answer

Yes, you can. As long as they are installed over a flat smooth surface.

Question 15

Can I miter the siding trim to fit with my installation?

Accepted Answer

Yes, this would be fine.

Question 16

Can I place a pergola over my decking installation?

Accepted Answer

Yes, this would be fine.

Question 17

Can I stack planter boxes?

Accepted Answer

No, as these planter box walls are made of WPC, they are not load bearing, and cannot be stacked.

Question 18

Can I use a brad nail gun with NewTechWood composite material?

Accepted Answer

We would recommend using composite screws rather than nails when installing NewTechWood composite material.

Question 19

Can I use bolts to install NewTechWood material as fencing?

Accepted Answer

Yes, you can. While we do not have a specific bolt size, we would recommend pre-drilling, at a size bigger than the bolt itself, as to allow for some board expansion and contraction.

Question 20

Can I use butyl deck tape on my joists in conjunction with NewTechWood?

Accepted Answer

Yes, this would be fine. We also offer our own Joist Tape that is specified with out decking material in mind

Question 21

Can I use ice melt on NewTechWood deck boards and deck tiles?

Accepted Answer

You are welcome to use ice melt on NewTechWood material. However, please keep in mind that the ice melt needs to be cleaned off with dish soap, as you do not want to let it dry on NewTechWood material. If it is left on for a long time, it may stain the boards.

Question 22

Can I use metal flashing with my siding trim?

Accepted Answer

Yes, you may.As long as the siding fits in the trim and allows for expansion and contraction.

Question 23

Can I use NewTechWood deck boards to build a table, bench, or other furniture?

Accepted Answer

Yes, this is possible but we do not have any instruction on how to install the material in this manner. This also could waive the warrenty of the material

Question 24

Can I use NewTechWood products in water-prone areas?

Accepted Answer

As long as the material does not stay submerged, this is not an issue and in fact, NewTechWood is used in marinas, docks, boats, and other surfaces with water exposure.

Question 25

Can I use the clips if I use the deck boards as siding?

Accepted Answer

No, we do not recommend using the decking boards for a siding project. The weight of those boards are too heavy for a siding project

Question 26

Can I use the deck boards on a ramp?

Accepted Answer

Yes, as long as you install them 12 inches on center. Please keep in mind that the structure of your ramp could not be made with NewTechWood.

Question 27

Can I use the deck boards on stairs?

Accepted Answer

Yes, you can but will need to install them at 12 inches on center. You can use our US07 Cortes solid board.

Question 28

Can NewTechWood be exposed to elements or does it have to be covered?

Accepted Answer

NewTechWood products are designed for outdoor use so there should be no issue with exposure to the elements. However, while normal ranges of heat and cold and exposure to rain and snow would not cause damage, extreme weather could.

Question 29

Can NewTechWood composite material be painted?

Accepted Answer

Our composite material cannot be painted. Paint will not stick to the composite material, although certain plastic-specific paints may last longer than others. Nevertheless, it is not advised to paint the material as it will not stay painted. If you have a particular color in mind, please contact us with more information

Question 30

Can NewTechWood composite material hold up to extremely cold temperatures?

Accepted Answer

NewTechWood composite material has no issue with extreme cold.

Question 31

Can NewTechWood deck tiles be adhered to a surface in any way?

Accepted Answer

While some customers have had limited success with Liquid Nails, the weight of each deck tile (2.5 lbs / sqft), and their collective weight connected over the entirety of your deck should prevent them from moving around.

Question 32

Can NewTechWood deck tiles be installed on a pedestal support system?

Accepted Answer

Due to structural issues, our deck tiles would not be sufficiently supported when in use with a pedestal system.

Question 33

Can NewTechWood deck tiles be placed over a plywood base?

Accepted Answer

Yes, that would be totally fine. Please ensure this plywood base is flat and structurally sound.

Question 34

Can NewTechWood deck tiles be used over a skim coat surface?

Accepted Answer

If your existing concrete patio needs to be restored to a smoother surface using a skim coat, that would serve as best practices. You can then lay the deck tiles on top of this skim coat without issue, sufficiently meeting the criteria for a flat, structurally sound surface for the deck tiles.

Question 35

Can NewTechWood decking and siding be used in curved applications?

Accepted Answer

Our Ultrashield Naturale material does have a bend to it, due to the material properties, but is not designed to be installed at large angle curves.

Question 36

Can NewTechWood decking be installed on both wood frames and metal frames?

Accepted Answer

Yes, as long as it is installed correctly, NewTechWood decking can be installed on both wood and metal framing. Please note that for metal framing you would have to use self tapping screws.

Question 37

Can NewTechWood products be seen in stores? Where can I get samples of your products?

Accepted Answer

While some Home Depot stores, Lowes stores, and distributors carry samples of NewTechWood. You can also request samples on our website: https://www.newtechwood.com/shop/

Question 38

Can NewTechWood products be used in salty environments, for example near the ocean?

Accepted Answer

Yes, salt does not negatively affect our material although you do want to ensure that our material does not stay submerged in either fresh water or salt water. However, exposure itself would not be an issue.

Question 39

Can NewTechWood siding be installed as soffit?

Accepted Answer

Yes, it can. You would want to install the siding boards on a plywood base, joists optional, at 12 inches on center. You can find more details in the installation guide on our product page.

Question 40

Can NewTechWood siding be installed in conjunction with a brick wall?

Accepted Answer

Yes! The combination of a brick wall and NewTechWood composite siding can be an beautiful look. Please note that such an installation would still require the use of 1in Furring Strips or 5/8in Thick Plywood. The siding trim and boards would be attached to the joists.

Question 41

Can NewTechWood US05 decking fascia be used as siding?

Accepted Answer

No, our fascia boards are not designed for siding installation, this can application can void the warranty.

Question 42

Can the deck tiles be installed on an existing wood deck?

Accepted Answer

The boards have to be placed over a structurally sound surface, so we would not recommend using a surface that has any rioting,damaged or cracked boards.

Question 43

Can the NewTechWood siding boards be installed with the smooth side exposed? Is there a smooth surface version of the siding boards?

Accepted Answer

The siding cannot be installed this way, as the shape of the board would make this impossible to install, especially with our clips. We do not offer a smooth surface siding board.

Question 44

Can the NewTechWood siding product be hung vertically?

Accepted Answer

Yes, the siding can be installed vertically or horizontally. Please see our install guide as well as our install videos for reference.

Question 45

Can the outside corners be mitered instead of using siding fascia?

Accepted Answer

We do not recommend mitering corners as our boards will expand and contract, we recommend using our outside corner trim pieces at the corners.

Question 46

Can the railing be cut to a shorter length?

Accepted Answer

Yes, that would be fine.

Question 47

Can these be placed over a concrete patio without removing carpet?

Accepted Answer

Such a patio may not provide sufficient flatness to support these deck tiles. With that said, at 2.5 pounds per tile, they may have enough weight to flatten the carpet. If you would like to test to confirm, you can do so by requesting a sample through our contact page here: https://www.newtechwood.com/contact/.

Question 48

Can these deck tiles be used on an aggregate patio?

Accepted Answer

We welcome use of our deck tiles over any flat and stable surface. The aggregate nature of the patio would not pose an issue.

Question 49

Can this be cut?

Accepted Answer

Yes, the deck tiles can be cut. Details on on cutting our deck tiles is available in our installation video: https://www.youtube.com/watch?time_continue=111&v=a1fpinb5fJs (around the 1:50 mark) and in the install guide on page 3.

Question 50

Can this be used on a roof deck that is finished with a rubber membrane? Will the deck tiles puncture this membrane?

Accepted Answer

Yes, although the chance of puncturing is low, you may want to place an additional TPO or EPDM membrane / polysheet above your existing rubber membrane to avoid any damage during the installation process. We recommend a minimum thickness of 40 mils. We do not have a recommended product or manufacturer. The deck tiles themselves do not have any sharp points on the bottom.

Question 51

Can this planter be placed on the ground within a landscaped bed?

Accepted Answer

Yes, the planter boxes can be placed within the ground directly.

Question 52

Can you create non-90-degree angles between the NewTechWood railing and post kits?

Accepted Answer

Yes, we offer an angle for non-90 degree angles.

Question 53

Can you use the hidden spacers with the solid deck board profile?

Accepted Answer

Solid boards do not have spaces for the spacers. We therefore recommend only using the composite screws for the solid board.

Question 54

Could I place a hot tub on these deck tiles?

Accepted Answer

While this can hold a hot tub, if the hot tub has uneven weight distribution, it would be best to cut the deck tiles around the hot tub, or any similar large and/or heavy item, instead.

Question 55

Could I power wash NewTechWood composite material?

Accepted Answer

We do not recommend power washing our material as the force can cause filamentation of the outer covering. A standard hosing with soap and water would suffice to clean most stains. You may scrub gently for any especially persistent messes.

Question 56

Could I run an electric line through the railing post from the railing kits, to install lighting?

Accepted Answer

Yes, that is acceptable.

Question 57

Do I have to place this product on concrete? If I have a flat dirt area, and maybe do some small gravel before laying this tile, would it stay together?

Accepted Answer

While you do not have to place the deck tiles on concrete, we strongly recommend installing them on a clean, flat surface. You would therefore want to prepare the area by crushing the gravel and compacting the layers.

Question 58

Do I need to leave any gaps between butt joints if I install the siding in cold weather? What about in hot weather?

Accepted Answer

Please keep in mind that because of the expansion and contraction nature of our material, there would need to be adequate spacing built into your installation. As a result, when installing in cold weather, you will want to build space for the boards to expand, and when installing in hot weather, you will want to install in such a way that the boards can contract without issue. Allowing your boards to acclimate to their environment for 24-48 hours before installing would also serve as best practices. Detailed expansion and contraction values can be found on our installion guide.

Question 59

Do I need to leave any gaps between the siding and the siding trim?

Accepted Answer

Please keep in mind that because of the expansion and contraction nature of our material, there would need to be adequate spacing built into your installation. As a result, when installing in cold weather, you will want to build space for the boards to expand, and when installing in hot weather, you will want to install in such a way that the boards can contract, without issue. Allowing your boards to acclimate to their environment before installing would serve as best practices. Detailed expansion and contraction values can be found on page 7 of the decking installation guide here . Keep in mind that this is the gap needed on both sides of the siding board.

Question 60

Do NewTechWood deck tile plastic connectors get brittle in the cold?

Accepted Answer

No, the plastic in these deck tiles are not affected by the cold and should not be damaged under normal weather conditions.

Question 61

Do NewTechWood deck tiles have a minimum slope recommendation?

Accepted Answer

No, they do not. As long as the deck is walkable, this would be fine.

Question 62

Do the 16-foot deck boards need to be locked at more than one joist?

Accepted Answer

For any standard installation, you would not need to have more than 1 locking clip per board, used in the middle of the board, preventing expansion and contraction in the middle, and allowing for expansion and contraction at the ends.

Question 63

Do the NewTechWood siding starter strips have to be continuous?

Accepted Answer

No, but we do not recommend gaps of greater than 12 inches for ceiling or wall application. We also do not recommend gaps between starter strips at the ends of the siding installation.

Question 64

Do the spaces for the deck tiles allow for debris to fall in between the slats?

Accepted Answer

Yes, that is correct. The deck tiles do have tiny spaces between the slats, where small particles can fall into. However, they are easy to clean with soap and water, including light hosing.

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